Managed Services
We take over your server, network, operating system, database and monitoring work as a managed service. We prioritize support requests by business impact and run the work on a plan.
Services in this category
Monitoring and Alarm Management
We monitor your servers, network devices and applications with Zabbix, Prometheus and Grafana, agree on alarm rules with you and respond to alarms.
Field Support Services
We provide on-site and remote support for user, computer, server and network issues. Our support line is available 24/7.
Database Management
We manage, back up, monitor and tune your MySQL, MariaDB, PostgreSQL, Microsoft SQL Server and Elasticsearch databases.
Operating System Management
We install, update, monitor and back up your Windows Server and Linux servers. We apply security patches in planned maintenance windows.
Why Synchron?
Expert Team Support
The team that builds the project also operates and supports it. Our support line is available 24/7.
Clear Quotation
Our quotation shows every item separately. We size the capacity to your inventory and workload.
Planned Operation
We put updates, backups and monitoring on a schedule and report the results to you.
Security
At the start of each project we agree with you on access rights, logging and backup rules.
Continuity
We make changes in maintenance windows. Before each change we prepare a rollback plan.
Video about managed services
In managed services, we take over operational work such as server management, network monitoring, software updates and security management. We carry out the work as planned and report the results to you.
In the video, we explain the managed service model.
The video is in Turkish.
Support process and service levels
We sort support requests into priority classes by business impact. Each class has different first-response and resolution targets. The service contract defines the targets, support hours and scope.
- P1 – Critical: The production environment is down or many users cannot work.
- P2 – High: The service runs, but an important function is limited or performance is severely degraded.
- P3 – Normal: A fault with limited impact or a configuration request.
- P4 – Information and request: A question, a planned change or an improvement suggestion.
If a request is not resolved within the target time or its impact grows, we run the escalation process:
- First response: The support team logs the request, sets its priority and does the first analysis.
- Specialist team: If the fix needs expertise, we pass the request to a specialist in that area.
- Technical management: For critical or long-running requests, our technical manager follows the case directly.
- Vendor support: If the issue comes from a product defect, we open a case with the vendor and follow it on your behalf.
During critical incidents we update your named contact at regular intervals. After the incident is closed, we prepare an incident report with the root cause and preventive steps.
Frequently asked questions
What Are Managed Services?
Managed IT services are the management of an organization’s IT infrastructure and processes by an external team. Network, server, security and backup management are part of the service. We set the scope and service levels in the contract.
What Are the Advantages of Managed IT Services for Your Company?
Planned maintenance: updates, backups and monitoring follow a schedule. Expertise: you reach specialists in different areas with one contract. Continuous support: our support line is available 24/7. Focus: your internal team spends time on its own projects instead of daily operations.
Which Types of Businesses Can Benefit from Managed IT Services?
Organizations of any size can use managed services. They suit organizations with a small IT team or infrastructure spread across several sites.
Which Services Are Offered Under Managed IT Services?
Network Management: monitoring and management of network devices. Server Management: server setup, maintenance and monitoring. Security Services: firewall, antivirus and event monitoring. Backup and Recovery: regular backups and restore tests. Software Management: software installation, updates and license tracking.
How Do Managed IT Services and the In-House IT Team Work Together?
We define the division of tasks with your internal IT team in the contract. We run daily operations and plan changes together with your team.
Are Managed IT Services Secure?
We restrict access to your systems to our authorized team and log it. We apply security updates on a plan and monitor the systems.
Do Synchron's Data Processing Activities Comply with KVKK (Turkish Personal Data Protection Law) Procedures?
We process personal data in line with KVKK and our privacy policy. We review our data processing on a regular basis. See our KVKK notice or write to us for details.
Let's discuss your project
Tell us what you need and we will match you with the right team. For urgent issues, call our support line.