This agreement applies to the services and subscriptions that Synchron sells at a distance: on its website, by email or with a payment link. It follows Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
1. Seller
- Company name: Synchron Bilişim İletişim İnternet Sanayi ve Ticaret Limited Şirketi
- Address: Küçükbakkalköy Mahallesi, Dudullu Cad., Brandium Residence R2 Blok, K:22 D:204, Ataşehir / Istanbul, Türkiye
- Tax office and number: Kozyatağı, 7840305634
- MERSIS number: 0784030563400011
- Trade registry number: 918004-0
- Phone: +90 216 978 81 91
- Email: sales@synchron.com.tr (sales), finans@synchron.com.tr (payments and refunds)
2. Buyer
The buyer is the person or company that places the order and makes the payment. The name, address, phone number and email address of the buyer are the data given in the order or payment.
3. Subject of the agreement
The subject of the agreement is the sale and performance of the service or subscription that the buyer orders. Examples: cloud server (VPS), business email, backup, software licence and managed service. The name, scope, term, quantity and price of the service are in the quote, the order summary or the payment page. These documents are annexes of the agreement.
Synchron does not ship physical goods. Services are performed electronically or at the buyer's premises.
4. Price and payment
- The price of the service is shown in the order summary or on the payment page as a total that includes taxes.
- The buyer pays by credit or debit card through the iyzico secure payment system. Synchron does not see or store card data.
- For a subscription, the price is paid at the start of the selected period (monthly or yearly). At the end of the period, the subscription renews on the same terms unless the buyer cancels it. If the price changes, Synchron informs the buyer by email at least 30 days before renewal.
- Instalment options and their cost are shown on the payment page under the terms of the card-issuing bank.
- The invoice is issued electronically after payment with the data that the buyer gives.
5. Start of the service (delivery)
- The service starts after payment approval, within the time in the order summary. This time is not more than 30 days.
- Access data (user name, panel address, licence key) is sent to the buyer's email address.
- Installation or on-site work is done on the date agreed in writing with the buyer.
- If Synchron cannot start the service in this time, it informs the buyer. The buyer can then cancel the agreement, and the payment is refunded within 14 days at the latest.
6. Right of withdrawal
A buyer who is a consumer can withdraw from the agreement within 14 days from the day the agreement is made, without a reason and without a penalty. Send the withdrawal notice in this period by email to finans@synchron.com.tr or in writing to the address above. Write your name, the order or invoice number and your withdrawal request in the notice.
Under Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to:
- Services whose performance starts with the buyer's approval before the withdrawal period ends. Example: a server or email service that is set up and opened for use at the buyer's request.
- Services performed instantly in electronic form and intangible goods delivered instantly to the buyer. Example: an activated software licence or licence key.
The right of withdrawal does not apply to buyers who buy for commercial or professional purposes (merchants and companies). For these buyers, the return terms are in the quote or the contract.
7. Refund of the price
- Synchron refunds the payment within 14 days at the latest from the day it receives the withdrawal notice.
- The refund goes to the card used for the payment, through the same payment system. The buyer pays no extra fee.
- The time until the amount shows on the card account depends on the bank.
8. Cancelling a subscription
The buyer can cancel a subscription at any time by email to sales@synchron.com.tr. The cancellation takes effect at the end of the paid period, and the service works until that date. The price of the used period is not refunded; the right of withdrawal and the rules on defective services stay valid.
9. Defective service
If the service does not agree with the agreement or the quote, the buyer can use the rights in Article 15 of Law No. 6502: performance of the service again, free repair, a price reduction or cancellation of the agreement. Send your complaint to sales@synchron.com.tr.
10. Personal data
Synchron processes the buyer's personal data to make and perform the agreement. The details are in the Personal Data Protection notice and the Privacy Policy.
11. Disputes
A buyer who is a consumer can take complaints to the Consumer Arbitration Committee where they live or where they made the purchase, within the monetary limits that the Ministry of Trade sets each year. Above these limits, the Consumer Court is competent. For disputes with merchant buyers, the Istanbul Anatolian Courts and Enforcement Offices are competent.
12. Entry into force
Before payment, the buyer confirms electronically that they have read this agreement and the preliminary information. The agreement is made when the payment is approved. Synchron sends a copy of the agreement to the buyer's email address.