This page tells how Synchron delivers the services and subscriptions that you buy, and when the price is refunded. The full terms are in the Distance Sales Agreement.
1. Delivery
- Synchron does not sell physical goods and does not ship parcels. Every product sold is a service or a subscription.
- The service starts after payment approval, within the time in the order summary. This time is not more than 30 days.
- For services such as cloud servers, email, backup and licences, access data is sent to the buyer's email address.
- Installation or on-site work is done on the date agreed in writing with the buyer.
- If the service does not start in this time, the buyer can cancel the agreement. The payment is then refunded within 14 days at the latest.
2. Right of withdrawal
A buyer who is a consumer can withdraw from the agreement within 14 days from the day the agreement is made, without a reason. Send the withdrawal notice to finans@synchron.com.tr. Write your name, the order or invoice number and your withdrawal request in the notice.
The right of withdrawal does not apply to (Distance Contracts Regulation, Article 15):
- Services opened for use with the buyer's approval before the withdrawal period ends.
- Activated software licences, licence keys and services performed instantly in electronic form.
For buyers who buy for commercial or professional purposes (merchants and companies), the return terms are in the quote or the contract.
3. Refund time and method
- Synchron refunds the price within 14 days at the latest after it receives the withdrawal notice.
- The refund goes to the card used for the payment, through the same payment system (iyzico). No extra fee applies.
- The time until the amount shows on the card account depends on the bank.
4. Cancelling a subscription
You can cancel a subscription at any time by email to sales@synchron.com.tr. The cancellation takes effect at the end of the paid period, and the service works until that date. The price of the used period is not refunded.
5. Problems with the service
If the service does not agree with the quote or the agreement, report the problem to sales@synchron.com.tr or +90 216 978 81 91. Synchron performs the service again or corrects it. If the problem continues, the rights to a price reduction or cancellation under Law No. 6502 apply.
6. Contact
- Company name: Synchron Bilişim İletişim İnternet Sanayi ve Ticaret Limited Şirketi
- Address: Küçükbakkalköy Mahallesi, Dudullu Cad., Brandium Residence R2 Blok, K:22 D:204, Ataşehir / Istanbul, Türkiye
- Tax office and number: Kozyatağı, 7840305634
- MERSIS number: 0784030563400011
- Trade registry number: 918004-0
- Phone: +90 216 978 81 91
- Email: sales@synchron.com.tr (sales), finans@synchron.com.tr (payments and refunds)